Warranty Claims

While we do not accept product returns, items that fall within the warranty period are eligible for warranty claims as per the terms and conditions outlined in the warranty card provided with the product.

To be eligible for a warranty claim:

• The claim must be made within the stipulated warranty period as specified in the warranty card.
• The product must have been used per the manufacturer’s guidelines.
• Proof of purchase (invoice or receipt) and a valid warranty card must be presented at the time of claim.
• Any physical damage, misuse, unauthorized repair, or modification will void the warranty.

The warranty covers repair or replacement of the product or parts (as applicable), at the sole discretion of the company or manufacturer, based on the nature of the defect.

Please note:

• The warranty service does not imply product replacement.
• Transportation or shipping costs (if applicable) related to warranty service shall be borne by the customer unless otherwise stated.
• Warranty turnaround times may vary depending on the nature of the issue and availability of parts.

For further assistance or to initiate a warranty claim, please contact our Customer Support team or visit our nearest service center with your product and relevant documents.

Shipping Coverage

At present, we offer shipping services exclusively within Unguja Island (Zanzibar). We are actively working on expanding our logistics network and look forward to launching shipping services to Mainland Tanzania in the near future.

Shipping Estimates

Once you place your order, estimated shipping and delivery timelines will be provided based on product availability and the selected shipping method. Our team will do its best to ensure prompt and timely delivery of your order.

Shipping Charges

• Free Shipping is available for all orders delivered within the urban areas of Unguja Island (Zanzibar).
• For deliveries to the outskirts, remote, and coastal areas of Unguja Island, additional shipping charges may apply.
• Shipping rates for these areas will be communicated to you at the time of order confirmation.

Important Notes

• Delivery times may vary based on location, product type, and availability.
• We recommend ensuring that someone is available to receive the order at the delivery address provided during the estimated delivery window.
• If you have any special delivery requests or require assistance with your shipping arrangements, please don’t hesitate to contact us.